Requests allow your app users to enquire services or complimentary products, without obligation. The Requests can also be customized to collect information in advance. You can accept or decline requests or start a chat. It's an easy way to offer your customers quality service.
Requests are complimentary yet allow an organization to keep track of service levels & offer insights.
An online buyer might quite often need more info that supports his buying decisions, such as a brochure could be a good sample