Privacy Policy: Customize / Platform

Technik Partner AG provides services (“Services”) in connection with its online platform, available via the URL (“Platform”), on which a previously registered customer (“Customer” or “You”, “Your”; together with Technik Partner AG: “Parties” or each “Party”) is able to create and manage their own mobile and web application based on software owned by Technik Partner AG (“App”) in order to make Customer’s services comfortably and rapidly available to its users.

Technik Partner AG adheres to the applicable privacy laws when collecting and processing personal data. This Privacy Policy outlines the principles of data collection and processing for the Platform and our Services. If You do not agree to any part of this Privacy Policy, then we cannot provide the Platform or Services to You, and You should stop accessing the Platform and deactivate Your account.

1. Collecting Information

1.1 General

This Privacy Policy concerns any and all personal information collected and processed by Technik Partner AG. Personal information shall mean any information that identifies an individual or if applicable by law a legal person (“Personal Information”).

1.2 Information that You give us

When registering for an account, or generally using the Platform, we may ask You to provide certain Personal Information such as company name, first and last name, email address, an account name and password.

You may also provide us with information on Your customers that use the App (“App Users”). You are solely responsible for informing the App Users about the collection and use of their Personal Information and obtaining the necessary consent in a legally valid form. Our use of any Personal Information concerning App Users is subject to our App User Privacy Policy.

1.3 Information we receive from You and Your App User’s use of the Platform and App

We also receive, store and process information, possibly including Personal Information, when You or Your App Users access or use our Platform, App and Services for example to book services and events, make reservations, register for activities etc.

1.4 Mobile Data

When You or Your App Users use certain features of the Platform, in particular in connection with mobile devices we may receive, store and process different types of information about Your or Your App User’s location, including general information (e.g. IP address, zip code) and more specific information (e.g. GPS-based functionality on mobile devices used to access the Platform or specific features of the Platform).

1.4.1 Log Data

We may also receive, store and process Log Data, Log Data meaning any information that is automatically recorded by our servers whenever You or Your App Users access or use the Platform and App. Log Data may include IP Address, the date and time of access or use of the Platform and App, the hardware and software used, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages.

1.4.2 Cookies and other Tracking Technologies

We may use “cookies” on the Platform. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve Your access to the Platform and identify repeat visitors. For instance, when we use a cookie to identify You, You would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. You can configure Your browser to display a warning before cookies are saved. You can also choose to deactivate cookies in Your browser. If You do so, You may not be able to use certain services on the Websites.

1.4.3 Third-Party social plugins

Our Platform may use social plugins which are provided and operated by third-party service providers, such as but not limited to Facebook, Twitter, and Instagram.

As a result of this, You may send to the respective service provider the information that You are using our Platform. If You are logged into Your account with the service provider they may be able to link information about Your or Your customer’s visit to our Platform.

Please check the service providers‘ privacy policies to find out more about their data practices.

2. Our use of Information

We use store and process Personal Information for the following general purposes:

· to enable You and Your App Users to access and use the Platform and App;

· to enable You to communicate with the App Users, including but not limited to sending them messages, notifications or other information via the Platform and the App;

· to operate, protect, improve and optimize the Platform, the App and our business for example by performing analytics, conducting research, personalizing or otherwise customizing user experience, and to provide customer service and support;

· to help maintain a trusted environment on the Platform and the App, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, verifying any identifications provided by You, and conducting checks against databases and information sources for fraud detection and prevention, risk assessment and harm prevention purposes;

· to send You service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by You;

· to send You marketing, advertising, and promotional messages and other information that may be of interest to You, including information about Technik Partner AG, our services, or general promotions for partner campaigns and services. You can unsubscribe or opt-out from receiving these communications in Your settings;

· to comply with our legal obligations, resolve any disputes that we may have with any of our users or their customers and to enforce our agreements with third parties.

We do not rent, sell or otherwise share Your Personal Information with third parties, except with Your consent, for example to connect with a third party app or service. Further we may use service providers to help us deliver our service and run or analyse the Platform and App (e.g. third party data analytics services to analyse, among other things, server load and app behaviour).

Further, we reserve the right to share Your Personal Information for the purposes of a business deal (or negotiation of a business deal) involving sale or transfer of all or a part of our business or assets. These deals may include, but is not limited to, a merger, financing, or acquisition.

We also reserve the right to disclose Your Personal Information to (a) comply with relevant laws, regulatory requirements and to respond to lawful requests, court orders, and legal process; (b) to protect and defend the rights or property of us or third parties, including enforcing agreements, policies, and terms of use; (c) in an emergency, including to protect the safety of our employees or any person, or (d) in connection with investigating and preventing fraud.

We also aggregate data into anonymized system usage statistics.

We reserve the right to transfer, store, use and process Your information, including any Personal Information, to countries outside of the European Economic Area (“EEA”) including the United States and possibly other countries. By using the Platform, You consent to transferring Your data to these countries. You should note that laws vary from jurisdiction to jurisdiction, and so laws and regulations relating to privacy and data disclosure, applicable to the places where Your information is transferred to or stored, used or processed in, may be different from the laws and regulations applicable to Your place of residency.

3. Data Security

We take commercially reasonable technical and organisational precautions to prevent the loss, misuse or alteration of Personal Information. Accordingly, we store all the Personal Information You provide on secure (password- and firewall-protected) servers which may be located worldwide.

All electronic financial transactions entered into the Platform or App will be protected by encryption technology.

You acknowledge, however, that no technical and organisational measures can fully eliminate security risks connected with the transmission of information over the internet. We therefore cannot guarantee the security of data sent over the internet.

You are responsible for keeping the account information (user name/password) for accessing the Platform and App confidential.

4. Data Retention and Deletion

We may retain information regarding You and Your use of the Platform and Application, including personally identifying information, for as long as needed to provide You with our Services and the uses described in this Privacy Policy. Generally this means that we will keep information at least for the duration of Your account.

If You choose, You may delete Your account and the data connected therewith directly via the Platform.

While we strive to provide the possibility of a full deletion of personal data, note that any information that we have copied may remain in back-up storage for some period of time after your account deletion.

Irrespective of Your account deletion, we may in any event retain and use such data as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our rights connected to Your use of the Platform and App.

5. Requests for Information

If You have any questions or concerns regarding this privacy policy or Technik Partner AG’s use of Personal Information You may address any queries to

You may submit a written request to us together with a piece of personal identification (copy of ID-Card or Driver’s License) to:

• inquire what data we have about You, if any; or

• change/correct any data we have about You; or

• have us delete any data we have about You (although we may retain any data subject to a legal retention requirement and for the duration of the mandatory retention period); or

• express any concern You have about our use of Your data.

Requests can be submitted by e-mail to

6. Privacy Policy Validity and Updates

This Privacy Policy is an integral part of the myconnectzone Terms and Conditions. We reserve the right to update this Privacy Policy from time to time. Updates will be announced on the Platform and in the App.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods.


November 17th, 2016